Customer reviews are the most effective bit of marketing you can do. This system powered by Grade.us provides an easy way to ask customers to review your business on the sites that matter to you. We call it a “review funnel”. It automatically takes those new positive reviews and posts them on Facebook and Twitter. It also gathers all of your reviews from multiple sites and puts them into a “review feed” you can embed on your website to show potential customers your 5-star brand.
This is a self serve platform. After you send out your review funnel link to a happy customer they will hopefully click on 4 or 5 stars. Once they do that they will then be shown all your review sites to leave a review on (Google, Facebook, Yelp, Trust Pilot etc.) If they select 1-3 stars they are asked to fill out a form to address their concern directly with you, and hopefully saving a negative review from being posted. There are hundreds of sites this integrates with and lots of industry specific ones.
If you’d like to promote those new positive reviews on social media you can connect your Facebook and Twitter accounts. All positive reviews you get are automatically posted on those accounts.
Automatically share your positive reviews on Twitter and Facebook as compelling and automated social media content.
Optimize review volume on Google, Facebook and the industry-specific review sites that matter to you.
Protect your reputation with a system that proactively catches unhappy customers for offline recovery.
Automate multi-channel review acquisition campaigns via email, text message and print.
Stream latest and greatest reviews to show social proof in websites and sales channels.
Get analytic reporting to see how your brand is doing online and gather sentiment analysis.
Any negative sentiment is emailed to you first allowing you to resolve the problem.
Easily add a 5 star button with active links to gather reviews in your email signature.
Once you start to get reviews from multuple sites like Google, Yelp, Facebook, Trust Pilot and others you can compile them all into a review feed to display them on your website. Even if you have older testimonials or reviews that are not on third party sites you can manually enter those in as well.
You can easily copy and paste a 5-star graphic in your signature tag of your email that goes directly to your review funnel collecting even more reviews.